Refund Process

To request a refund, please send us a message on our contact form. Approved refunds will be issued to the original payment method, and may take up to 2 weeks to process.

Full refunds

• June service: cancellations received before June 1 are refunded in full.
• July service: cancellations received before July 1 are refunded in full.
• August service (returns): cancellations received before August 1 are refunded in full.

Later cancellations

• Cancellations received on or after the date above for your service month, or after pickup dates have been released, are subject to a $50.00 cancellation fee.
• Cancellations made within 48 hours of the scheduled pickup, or after pickup has been attempted or completed, are not eligible for a refund.
• Expedited return ($150) is refunded only when the whole return service is canceled.

Dates are Eastern time (ET).

If you have any questions concerning our refund policy, please send us a message on our contact form.